FAQ

What is Biothane?

BioThane® is a polyester webbing made with PVC. It is a trademarked material made in the USA. It is very durable, vegan, easy to clean, waterproof and fade-resistant. It’s also a great alternative to leather. 

Biothane comes in a variety of colors and can withstand up to 700 lbs. Click here to learn why our biothane leashes are better than regular leashes.


How do you clean Biothane?

If your biothane gear becomes dirty from everyday use simply get a bucket or sink of warm water and rinse the leash. You can also use a mild detergent or dish soap along with a toothbrush to scrub the hardware and any hard to get spots. After cleaning rinse in warm water and leave out to dry on a towel.

Do you give back?

Yes, we make a contous effort to give back whenever possible. Through our orders and social media followers we are able to give back to the community that has supported us. We have donated to service dog teams, pet owners in need, as well as shelter dogs.

How Strong Are Our Leashes?

This is a question we get often. All of our hardware is reinforced with superglue. For heavy pullers extra reinforcements can be added upon request. You can also upgrade your leashes biothane from 3/4in to 1in.
All of our leashes come with a full one year warranty if anything were to happen at any point please reach out to us for options. We also recommend using collar back ups to help keep you and your pup safe in an emergency.


How long does shipping take?

Standard shipping is 2-8 business days. All of our packages are shipped with USPS, once your order is shipped you should receive an email with tracking info.
 Expedited orders are shipped the next business days (NOT including custom). Express shipping can be selected when you are checking out.

What is your turn over time?

For items we have in stock they general ship with in a week. All custom orders take 1-3 weeks depending complexity. If you need your gear by a certain date please message us to see if it can be done.Â